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1. Currency and merchant outlet country - transaction Currency is EUR (Euro). The merchant outlet country at the time of presenting payment options to the cardholder is Luxembourg.

2. Users may contact Trouver Africa by sending an email to info@trouverafrica.com, by using the ‘Contact Us’ forms on the website or the livechat in the bottom right corner. Users may also make contact by calling +352 661 820 113 during our office hours or in case of an emergency.

3. Trouver Africa may use all information submitted to further promote it and its partners’ websites and or services.

4. Trouver Africa may, in its sole discretion, change this agreement or any part thereof at any time without notice.

5. Trouver Africa operates as a guide to enable users to find, book and pay for, accommodation and packaged tours. Trouver Africa thus acts as an advertising medium for these services and facilitates payments through the use of a payment gateway. However, the contract is based on an offer by the establishment which is accepted by the guest and therefore exists legally between these two parties. Trouver Africa's responsibility with regard to any transaction is to assist both parties to agree on a booking, to receive payment from the guest for the required amount, to pass such payment to the establishment/operator after deducting agreed commission and to provide the guest with a reservation reference number and vouchers, if applicable. 

6. Trouver Africa is also responsible for providing support to users of the website by means of the 'Contact Us' button. In the event of a dispute between the guest and the establishment/operator, Trouver Africa will assist in resolving such dispute. Trouver Africa does not, however, underwrite or guarantee bookings between the guest and establishment/operator or the accuracy of the information portrayed by the establishment/operator or in its quote. In the event of any dispute between guest and establishment/operator, Trouver Africa will assist with the resolving of such disputes but is not liable to either party for any claims, damages or refunds of any type.

1. All information and systems are the property of Trouver Africa. Neither Trouver Africa nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this website or the services or content provided from and through this website. Furthermore, Trouver Africa makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this website are free from errors or omissions or that the service will be uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors to romain@trouverafrica.com.

2. Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of Trouver Africa and users are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this site.

3. The establishment owner and/or operator agrees that guest comments can be published on the establishment listing by guests who have stayed at the establishment and further agrees that Trouver Africa is not liable or responsible in any way for the verification or accuracy of any guest comments made.

4. In terms of these standard trading conditions, and any contract/s concluded pursuant hereto, Trouver Africa acts as agent only for and on behalf of the client in procuring the services. As such, Trouver Africa shall procure the services for and behalf of the client as agent for it with relevant third party service providers concerned. Trouver Africa shall, under no circumstances, be liable for the acts and omissions of the relevant third party suppliers concerned.

5. Neither Trouver Africa nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use any services sold by Trouver Africa

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1. Payment is made either of the minimum 50% deposit required or the full amount. In certain circumstances the minimum deposit is equal to the full amount of the quotation.

2. As soon as payment has cleared into the Trouver Africa bank account, delivery has taken place on the part of the guest and the establishment is required to confirm the reservation and a reservation confirmation reference number is issued. Delivery on the part of the establishment takes place when the guest has physically taken up the accommodation reserved.

3. Full payment is due 60 days before departure

1. The cancellation policy is as follows:

   • Over 120 days before the intended date of travel 100 % of the deposit will be refunded.​

   • Between 120 days and 60 days before the intended date of travel 75 % of the deposit will be refunded.

   • Between 60 and 30 days before the intended date of travel 25 % of the deposit will be refunded.

   • Less than 30 days before the intended date of travel no refunds shall be made.

2. All cancellations must be sent to Trouver Africa via email. If the cancellation notice is received outside of our business hours it will be deemed to be received in the first business hour following receipt of the notification.

3. Trouver Africa will make every effort to avoid misquotation, however if we have made an obvious error or omission which leads to a material cost implication we reserve the right to cancel a reservation without liability or penalty, or to allow you to make a top up payment to accommodate for such error or omission.

4. Trouver Africa reserves the right to charge an administrative fee of 150.- € for every cancellation.

1. Children of 12 years and older will be considered adults and be charged the appropriate rates.

2. Some establishments offer a discounted rate for children under the age of 12 years, though this will be advised depending on the supplier.

3. Depending on the supplier, children under the age of 12 may be unable to take part in certain activities, or even not allowed at the establishment. It is the responsibility of guests to confirm these details before confirming any bookings.

1. The guest must be aware of malaria, yellow fever, and other diseases when travelling in Africa. The advice of a qualified, medical practitioner should be followed and Trouver Africa will accept no responsibility for inadequate medical or health requirements.

2. Guests should be medically fit and able to embark on any trips booked through this website. Any medical conditions need to be explicitly raised prior to travel, and the guest accepts responsibility for any necessary medicine or provisions.

3. It is the guest's responsibility to ensure that all necessary passport or visa information is taken care of. Trouver Africa will not be held accountable for any costs incurred due to complications that may arise due to incomplete passport, visas or medical certificates.

4. It is the guest's responsibility to let us know about all dietary requirements and Trouver Africa will forward all necessary information to the actors involved in your trip. Hovever in the event that there may be limited availability in some areas will not be held accountable for not providing all of the requested foods.

1. TARIFFS ARE SUBJECT TO ALTERATION WITHOUT PRIOR NOTICE. This could be due to any large economic fluctuations or unforeseen circumstances, therefore all bookings or quoted rates should be confirmed in writing. All rates or quotes supplied do not include any medical, travel or personal insurances and we highly recommend these insurances are in place before and during travel.

2. All additional activities are subject to availability and can be booked either before or during a journey with Trouver Africa. No additional activities (unless stipulated) are mandatory or included in the rate. Should an additional activity / day tour/ transfer be booked / pre-arranged and then cancelled 24 hours or less before the day of the “event” 100% cancellation fee applies.